Frequently Asked Questions
Answers to common questions about installation, usage, features, and billing.
General
What is Dynamic Image Tool?
Dynamic Image Tool is an app that lets you customize products on your Shopify store using pattern files in JPEG or PNG format. It offers color palette management, real-time previews, and seamless integration with your store.
Is there a free version of the app?
Yes — we offer a free version with basic customization features. For unlimited variants and advanced features, upgrade to the Pro tier.
Installation and Setup
How do I install Dynamic Image Tool on my Shopify store?
Visit the Shopify App Store, click "Add app," and follow the prompts to complete the installation. See the Setup page for the full walkthrough.
What permissions are required for the app to function?
The app requires access to your store data to integrate and customize your products. You'll be prompted to grant these permissions during installation.
Usage
How do I upload a pattern file?
Go to the Dynamic Image Tool settings, click "Upload Pattern," and select your JPEG or PNG file from your device.
Can I create my own color palettes?
Yes — navigate to the color palettes section and click "Create New Palette." You can add, edit, and remove colors as needed.
How do I apply a pattern to a product?
After uploading your pattern file, select the product you want to customize from the product list and apply the pattern. You can preview the changes in real time before saving.
Features
What are the key features of the Pro version?
Unlimited customization variants, advanced color palette management, AI-driven design suggestions (coming soon), enhanced real-time previews, and priority support.
How does the AI feature work?
Our upcoming AI feature will offer smart pattern recognition, automated color suggestions, and improved design previews to help you create stunning products more efficiently.
Troubleshooting
Why is my pattern file not uploading?
Ensure your file is JPEG or PNG and within the size limit. If the problem persists, try re-uploading or contact support.
My customizations are not appearing on the products. What should I do?
Check that the settings are properly configured and that the correct products are selected. If the issue continues, contact our support team.
Billing and Subscription
How do I upgrade to the Pro version?
Upgrade through the app's settings page by selecting the subscription plan that best suits your needs.
What payment methods are accepted?
We accept all major credit cards and Shopify Payments.
How do I cancel my subscription?
Cancel anytime through the app's settings page. Your account will revert to the free version at the end of the current billing cycle.
Support
How can I contact support?
Email us at support@dynamicimagetool.com.
Do you offer tutorials or user guides?
We provide video tutorials and user guides to help you get the most out of Dynamic Image Tool. Contact support if you need a specific resource.
Updates
How often is the app updated?
We regularly update the app to introduce new features, improve performance, and fix bugs. Keep your app updated to enjoy the latest enhancements.
Can I suggest a feature?
Absolutely. We welcome user feedback and suggestions — contact our support team with your ideas.